Blue Notes Response

For those who did not read my first blog entry, I sent an email to Blue Notes about how I felt about their decision to not put mirrors in their change rooms.

Yes, that is right. I was THAT bothered by their change room ordeal.

Thankfully I did get a response.

 Here it is.


Hi Jessica, Thank you very much for your email. We apologize for the delay in getting back to you. It’s due to a higher volume of emails than normal during the holiday season. I’m sorry that you were disappointed with the change rooms. Unfortunately, we design the change room that way to discourage the multiple thefts that occur in the fitting room area. It’s definitely a shame that our real customers are inconvenienced because of a few dishonest individuals. I am very sorry for the inconvenience you experienced and appreciate you taking the time to write us your email about your experience. Please know that I am including your feedback in my customer service summary for review by our management team. I hope that we can come up with an alternative solution that will benefit everyone. Best wishes and thank you again, Caitlin MacKinnon Customer Service Coordinator/Store Operations Support I am very pleased with an actual response and it seems like they actually read the majority of my rant email.

I hope they do actually bring this issue up to their management team because every Blue Notes customer I discuss this issue with agrees with me...Put mirrors in the change rooms and implement a stronger system to avoid theft by increasing the number of staff members monitoring the change room area and start security tagging ALL the merchandise.

I am not a retail pro but summer is slowly (very slowly) approaching and I REFUSE to try on anything that begins with the words "High Wasted" without a bit of privacy...


Jessica R

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